Order information

Before you order

Before you place an order with us, we advise you to take a look at the information concerning the add ons that you would like to order. The add ons contain more detail than the 3D models that are offered from some other content builders. An older pc with less processing power and a low class GPU may have some difficulties when you have a lot of consists in view on screen. However, on an older pc you should have reasonable performance when you limit the number of consists on screen. Of course we want to prevent disappointments, so in doubt, please contact us for more information.

Installation

The installation procedure of the add ons is fairly simple.  If you have some experience with software installation, the install procedure of the Dutch Classics add ons should not be a problem. The add ons are delivered through an installer which leads you through the installation with a wizard. If the install procedure should fail, we are happy to support you on best effort basis. The people with two real left hands (as in, who find the use of Windows Explorer to find the installer a challenge) may have difficulty with the installation of the add ons. In this case we advise you to seek assistance from someone with more knowledge or experience if possible.

How to order?

You can order in two ways:

  • Paypal (with several payment options)
  • With payment by bank (please not that your bank may charge you for bank transfers outside the EU)

Order with PayPal payment

Step 1: You place the add ons that you want to order in your shopping cart

Step 2: You pay by PayPal with the payment option of your choice

Step 3: We receive a confirmation of your order

Step 4: We check and process your order. Order processing may take some time; usually you receive a confirmation of your order within an hour.

Step 5: If you order digital editions of the add ons, you will receive a download link with credentials that you require for access to the downloads. If you order DVD editions of the add ons, we will send them by normal mail to the address that was specified by you during your order.

Order with payment by bank

Step 1: Fill out the order form on the website and submit your order

Step 2: We receive a confirmation of your order

Step 3: You receive a digital invoice with payment instructions

Stap 5: You pay by a normal bank transfer to our company account

Stap 6: After your payment you receive download links and credentials you can use to download the add ons. Orders for add ons on DVD will be sent by normal mail. We would like to remind you of the fact that material and shipping cost apply. On the order form page you can find an overview of material and shipping cost. We were forced to raise the prices for the first time due to risen shipping cost.

Please note:

  • In order to send you the download links and to confirm your order, we need a working email address. Please make sure that your email address is correct, otherwise we are not able to reach you.
  • If you would like to order the DVD version of the add ons, please make sure you specify a valid address, otherwise we cannot send you the software by mail
  • Our time zone is GMT+1 (Netherlands). During the night we usually sleep. During that time we are not able to process and confirm your order. Orders which are placed during the night are processed in the morning.
  • For the delivery of DVD's we are dependent on the mail service. It may take some time before DVD orders are delivered. DVD orders are usually sent the same day, unless they are out of stock and need to be created.

Order cancellation and refund policy

We realise that it sometimes may be difficult for you to decide whether or not the add ons are suitable for you. For our addons, the rule of thumb is simple: what you see on the screenshots and video's is what you get. In case of doubt, please contact us, we can inform you about the add ons.

Software is a special kind of product. It is intangible and a file cannot be sent back like a real world box. For this reason, return and refund of orders are limited. For the download versions of the add ons the following rules apply:

  • Cancellation and refund of your order is possible until the moment the order is confirmed and download links are sent. After that, cancellation and refund are unfortunately not possible anymore.

For the DVD versions of the add ons, the following rules apply:

  • Cancellation and refund are possible until the moment the DVD's have been sent by regular mail. After the DVD's have left our office, refund is not possible anymore

 

This article was updated on 29 March 2021