First aid for trains that have gone missing and serial numers that refuse to work
In case you lose the add ons for whatever reasons, you can contact us. Our policy is that we will re-deliver your add ons for a limited number of times. We were forced to limit the re-delivery of your add ons because of experiences in the past. You may request re-delivery of your add ons twice.
The installation of the add ons is protected with a serial number. You receive a personal serial number for every add on that you order with us. In case you lose your serial number, you can contact us and we are happy to assist you. On the internet, it is hard to verify someone's identity, given the security incidents that we saw around us. We assume that your request is rightful. However, in case we suspect abuse of the software or abuse of serial numbers, we withhold the right to refuse your request.
You install the Dutch Classics add ons on your new computer but you receive an error message during installation. This scenario is possible because of the fact that the serial numbers have been configured to enable a limited number of installations per serial number. During installation the serial number is checked and registered online. After approximately five installations, an error message will be generated for the serial number. Under normal circumstances you should be able to use the add ons for many years. The limitation is built in to prevent abuse of the software. You can request a reset of the serial number count with us. However, if we suspect abuse of the serial number, we may decide to refuse the request.
The first release of this year will be the long expected update of the NS 1300 engine. Finally it will be ready. It will be released at the end of February 2023. We are working hard to get everything ready for that. Especially the scripting will be the last big challenge before we can release the update. We keep you informed about the progress of the project in the coming weeks!
On behalf of Dutch Classics I wish you a happy, successful and healthy 2023! This year we will do our best again to bring the beautiful classic trains that once could be found in The Netherlands in the past, to Train Simulator. The past year has been a very busy year. Because of projects outside the world of Train Simulation we needed to put the development of rolling stock for Train Simulator on hold for some time. In the new year we plan to continue the development of beautiful virtual trains for your virtual railways. Also, the web shop will be renewed. We will offer more payment methods and we introduce a new way to handle all emails we receive every week. From now on we will respond to all questions within no more than 24 hours.